At Homefectionery, we value your satisfaction and strive to provide you with the best lunch experience possible. If, for any reason, you need to cancel an order or request a refund, please review our policy below:
- Cancellation Window: You may cancel your order up to 10 hours before your scheduled delivery or pickup time. Please note that orders cannot be canceled after this window.
- Cancellation Process: To cancel your order, please contact our customer support team as soon as possible. You can reach us at 01843863873. Provide your order number for faster assistance.
- Refund Process: If your cancellation request is within the specified time frame, we will process your refund as per the following guidelines:
- If you paid online via credit/debit card or digital wallet, your refund will be credited back to the original payment method.
- Quality Issues: If you receive an order that does not meet our quality standards or if there are issues with the food, please contact us immediately. We may offer a replacement or a refund, depending on the situation. We may request photographic evidence or the return of the order for verification.
- Non-Delivery: In the rare event that your order does not arrive within the estimated delivery time and cannot be located, we will initiate a refund or offer a replacement order at your discretion.
- Order Errors: If there is an error in your order, such as items missing or incorrect items, please inform us as soon as possible. We will work to rectify the mistake and may offer a refund or replacement items as appropriate.
- Refund Timeline: Refunds will be processed within 3 business days after the cancellation or refund request is approved. Please allow additional time for the refund to reflect in your account, depending on your payment method and financial institution.
- Refund Disputes: If you have concerns or disputes regarding a refund, please contact our customer support team, and we will do our best to resolve the issue promptly and fairly.
For all cancellation and refund inquiries, please reach out to our customer support team at 01843863873 We are here to assist you and ensure that your dining experience with Homefectionery meets your expectations.
This policy is subject to change, and any updates will be posted on our website and communicated through our official channels.
Thank you for choosing Homefectionery. Your satisfaction is our priority.